London
The undertaking
One concierge holds your journey from the first conversation to the flight home, and every part of it is arranged, confirmed in writing and attended to while it happens.
If a thing can be arranged, it will be. If it cannot — a restaurant that is genuinely closed that evening, a crossing the weather will not allow — you will be told so plainly and in good time, together with what can be done instead. An honest answer early is worth more than a hopeful one on the day.
A request may be made at any hour, and it will be answered. It is read by a person rather than sorted by a system, and the person who reads it is the person who sees it through.
The method
How a journey is managed.
The same five stages, whether the journey is a long weekend in one city or a season across three continents.
The first conversation
It begins with what you tell us, in writing and in your own words: who is travelling, roughly when, what the journey is for, and anything that has not suited you before. Nothing has to be settled at this stage. We ask for what we need as we go, and we do not ask twice.
A proposal in writing
You then receive a written proposal: the route and its order, the rooms, the movements between them and the people who will meet you, each named together with the company that will provide it. Where a choice matters, the alternatives are set out with the reason for our recommendation.
Revision, until it is right
The proposal is changed as often as it needs to be, and each version replaces the last, so there is never any doubt about which is current. Nothing is booked, and nothing is charged, until you have accepted it in writing.
Confirmation and preparation
What the concierge arranges
The requests we are asked to handle.
- Journeys and itinerariesTravel across one country or several, planned as a single piece: the order of the places, the pace between them and the hour of each departure.
- Residences and staysHotels, private villas and residences, chosen for the party and the purpose, with the rooms and the arrival settled before you set out.
- Private aviation and yachtsAircraft and yachts chartered on your behalf from licensed operators, with the arrangements on the ground at either end.
- Dining and private accessTables, private rooms and guides, and houses and collections seen outside public hours where the institution permits it.
Suggested journeys
A few suggested routes.
For family offices and assistants
Many requests reach us from a private office or an assistant rather than from the traveller.
We take instructions from the people you name, report to you in writing at the points you choose, and keep the principal’s name out of any correspondence that does not require it.
