Kept private, as a matter of course.

At the outset we ask for a name, a way of replying, and a description of what you have in mind. Everything else — passport details for a booking that requires them, dates of birth for an airline, an allergy a kitchen must know about — is asked for only when a particular arrangement calls for it, and used only for that arrangement.

You may give us as little as you like in writing; the rest can wait until an arrangement needs it. Where a booking must carry a name, it carries the name agreed with you, within what the hotel, airline or authority concerned requires.

A request is held in a system that can be opened only by the concierge team and those who administer it; nobody else in the business can read it. Proposals are sent as private links that expire, not as attachments that can be forwarded indefinitely.

A supplier — a hotel, an operator, a guide — receives only the details it needs to provide its part of the journey. Personal information is never sold, and this site carries no advertising cookies and no tracking across other sites.

Chauffeurs, guides and hosts engaged for a Signature journey are briefed before they meet you, so that nothing needs explaining on the day. Where an arrangement calls for a non-disclosure agreement, it is in place before the journey begins.

Nothing about a client’s journey is published. We do not name clients or show them, and you will find no testimonials on this site for that reason.

For a principal or a family whose movements should not be widely known, the details of a journey — flight times, hotels, where a car collects — are given to each supplier only as far as its own part requires, and no sooner than it needs them. Where an airport permits it, arrivals and departures can be met at the aircraft rather than in the public hall.

Cars can be arranged without livery or signage where the operator is able to provide them, and bookings made under an agreed name where the supplier’s rules allow it. If you travel with security advisers of your own, we work to their requirements and share the programme with them directly.

Close protection is a specialist discipline, and we do not offer it. Where a principal travels with it, we plan around it.

The company responsible for your information is NWP Travel and Tourism L.L.C-FZ, which provides Signature. The privacy policy, which has a section on Signature and the concierge, sets out what is held, why, for how long, and how to see, correct or delete it. In brief:

Enquiries

An enquiry that does not become a journey is deleted within twelve months.

Bookings

Booking records are kept for the period that UAE tax and tourism regulations require, and then deleted.

Payment

Card details are handled entirely by our payment provider. We never see, receive or store a card number.

Your requests

You may ask at any time to see, correct or delete what we hold, by writing to trade@nwp.ae, marked for the attention of the concierge.